• Total activity 49
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  • Subscriptions 27

Activity overview

Latest activity by Brian
  • Brian created an article,

    How do I cancel or modify my subscription?

    In order to cancel your subscription, you will first need to log in to your account and click the Manage Subscriptions button. Then click Select under the Active Subscription that you would like t...

  • Brian created an article,

    How do I update my billing information?

    In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in...

  • Brian created an article,

    Am I able to skip a delivery?

    Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery you can click Skip to the right of each one.

  • Brian created an article,

    Can I update my shipping address?

    Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of...

  • Brian created an article,

    Can I add a product to my subscription?

    Once logged in, select the Subscriptions tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may ...

  • Brian created an article,

    Can I swap one product for another?

    Once logged in, select the Subscriptions tab to view the current subscription products. On the far right, you can select Swap and select the replacement product.

  • Brian created an article,

    Why can't I subscribe and save with overstock items and stack with promotions?

    Overstock items are typically products that are to be discontinued or those that we have limited stock of. Therefore, we don't allow customers to create subscriptions for these items due to the pos...

  • Brian created an article,

    $10 Sign-Up Promotion

    We currently provide a $10 credit for new customers who create an account on or The 10 dollars is offered in credit when you create an account (200pts = $2) and complete ...

  • Brian created an article,

    Having trouble signing in to your account?

    If you are receiving an error when trying to log in to your account to view your order or subscription dashboard, you may need to register for an account if an account was not created with a passwo...

  • Brian created an article,

    Why do I have multiple charges on my account?

    If you were to run into errors on the check out page, you could find that there are pending authorizations that stem from declined transactions. Many times, we see this happen when the billing addr...